I’m feeling pretty crampy and pissy today, and I think I’ve reached that point in every Diarylander’s illustrious career where I have to post a rant about the site administrators. I just submitted the following to the tech support queue:
I see that you still haven’t gotten to my tech support request from a couple of weeks ago, which I’m finding pretty troubling as I gear up to pay yet again to renew my SuperGold membership, with such perks as the following, quoted from your gold membership info area:
You also get a faster turnaround speed with your tech. support inquiries. Right now, most tech support emails do not get answered super-fast, because we’re pretty busy, but Gold members will get theirs answered as soon as we see them.
I wrote an entry on 6/11/04 and posted it at 3:56pm. It’s http://loriebug.diaryland.com/phyllisnrod.html. It disappeared, prompting my original unanswered tech support request (and I know I’m not the only supergold member to have experienced this disappearing entry phenomenon.). Then it briefly reappeared when navigating back and forth, but did not show up in the archives or in my edit/delete entries area.
Now, it’s not even in the navigation, but if I type the address into my browser, it shows up. Will you please take a moment to try to fix this, or at least to explain what has happened? I’d appreciate it so much.
I’m getting pretty annoyed about paying nearly eighty dollars a year for the special perks that supergold membership offers (I pay every three months because I never have enough to spare at a time to sign up for the year), and yet when I have one simple tech support problem, it goes unanswered for weeks.
I’ve had the supergold membership for a year now. In that time I have submitted exactly five tech support requests, including two on the same problem (the disappearing entry). Only one of them has been a request for help fixing a mistake I made – the others are about problems on their end that affect me.
Two of the problems were fixed immediately. I won’t count the most recent request since I submitted it only a little while ago. But the other two requests are “still in the queue.” One of them was submitted 15 days ago. The other? 264 days ago. That’s bullshit.
I’ve been wanting to go to an actual .com or .net web site, but don’t know enough about the process to even know how to begin. But I’m thinking maybe I’d better start learning already.